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Business Writing
Introduction
About this course
I. Email Etiquette
E-mail: a bliss or a source of frustration? (2:16)
Use an appropriate subject line (1:45)
One clear message (5:08)
Things to remember (0:35)
Do the test!
II. Message structure
4 types of e-mail (3:11)
Beginning - Middle - Ending (3:50)
Expression - Relation - Action (3:37)
III. Constructive Language
How to get more impact (3:41)
Positive Language (4:43)
Active voice (2:21)
Final words (0:57)
Beginning - Middle - Ending
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