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Communication Skills
Welcome
About this course
PART I. The Fundamentals of Communication
1. The purpose of communication (3:59)
2. How to create impact? (2:06)
3. The importance of body language (7:47)
4. The impact of your voice (2:37)
5. The content of your message (4:23)
6. The communication funnel (5:17)
7. Different forms of communication (8:18)
PART II. Get to Know Yourself
8. The JOHARI-model (7:05)
9. The logical levels (10:22)
10. Are you a PoMP or a NeMP? (1:37)
PART III. Communication Tools & Techniques
11. Active listening (3:24)
12. Asking questions (2:34)
13. Re-phrasing (2:06)
14. The power of mirroring (7:42)
15. Silence is golden (3:28)
Part IV. Handling Difficult Conversations
16. Bringing a negative message (2:12)
17. Dealing with emotions (5:24)
18. Being assertive and setting bounderies (5:35)
19. The broken record technique (2:33)
20. Dealing with criticism (4:54)
21. Non-violent communication (3:56)
22. Making deliberate choices (3:27)
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11. Active listening
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